Incident Management
Obligations
It is our duty to handle participants with care, ensure their safety, and take action to stop abuse and neglect. We acknowledge that incidents such as these may affect the overall well-being, safety, or health of those with disabilities.
Notwithstanding our best efforts to lessen the likelihood of events (including near misses), we have an incident management system in place to monitor, look into, and handle them as they relate to our ability to provide you with our services.
Your service agreement will inform you that we have an incident management system in place if you intend to use our services.
INCIDENT: An INCIDENT is characterized as an event that results in injury, property damage, sickness, or death (or may have in the instance of a “Near Miss”).
An occurrence that has been reported comprises of:
- The participant's death.
- Major harm to one of the participants.
- Misconduct or disregard for a participant.
- Abusing a participant or having improper sexual or physical contact with them.
- Grooming someone for sexual interaction and unfairly using a participant-limiting method are considered forms of sexual misconduct when they occur against or in the presence of a participant.
Safety
NDIS providers must abide by a set of rules in order to keep individuals safe. We make a lot of effort to keep everyone safe. You, our employees, and other local residents are all part of that. We consider accident-causing factors and accident-prevention strategies. Our term for this is “risk management.” We assess the services we provide, the environments in which they are provided, the individuals who engage with you and others in your environment, as well as the inquiries we make of you. We believe that everyone deserves to feel protected and secure. If you have any unease, please let us know.
NDIS Regulations
- It is necessary to notify the NDIS Commission.
- An investigation of the matter is required.
- To prevent another disaster of this nature, we need to act.
- Everything needs to be communicated to the person who was hurt.
- We must abide with these rules if someone reports they were harmed, if they are treated unfairly, or if staff members treat NDIS participants unfairly.
Organizing Data
Everyone has the right to be treated fairly. You have a right to know what went wrong and what is being done to put things right if you were the victim of a crime. If you don’t get these answers, you can file a complaint. We will always keep you informed. We wish to treat you with dignity. You have the right to help if you’re not happy with our complaints process.
The NDIS Commission may be able to assist you. An advocate can assist you by offering to speak on your behalf.
Beyond Care management may be reached via phone at 1800 97 97 95 or by email at admin@beyondcareaustralia.com.au
