Providing Feedback & Complaint
Positive and negative comments are both appreciated. Speaking up allows us to identify what is effective, ineffective, and areas for change.
We would be interested in knowing if you are a participant, how the NDIS has facilitated your social connections. It’s possible that you joined a community group recently, started a new job, or started a course. We would be interested in hearing about anything you are doing.
Feedback
Contact us immediately by phone at 1800 97 97 95 or via email at admin@beyondcareaustralia.com.au.
Feedback to NDIA
You may also contact the NDIA by phone at 1800 800 110, or via email at feedback@ndis.gov.au. You can file a complaint in your preferred language using an online form found on the NDIA website.
What happens when you make a complaint?
Your local office will address your complaint or feedback as soon as possible. In accordance with the NDIS Participant Service Charter and our feedback and complaints procedure, we must:
- In cases when there seems to be a high risk of abuse, neglect, or damage, act right away.
- Try to respond to complaints or comments the same business day after they are received.
- After two business days of acknowledgment, call you.
- After receiving a complaint, try to address it within 21 business days.
- Publicize details about our performance.
In order to better understand the content of your feedback or complaint, we may ask you for more information when we get in touch with you to discuss it.
We will get in touch with the individual or organization you are complaining to or offering feedback about, give them the specifics, and request any pertinent information and comments. We will notify you of their reaction to your comments or grievance.
There are numerous approaches to address complaints or feedback, and the employee managing your complaint or feedback can tell you about previous resolutions of complaints or feedback that are similar to yours.
You can ask a manager to go over your complaint and the way it was handled if you’re not happy with the result. If you’re still not happy after this, you can contact the Commonwealth Ombudsman for help: Dial 1300 362 072.
Commonwealth Ombudsman website: Complaining online at https://www.ombudsman.gov.au/
Registering a grievance regarding the caliber of the supports and services
A new independent Commonwealth organization called the NDIS Quality Safeguards Commission was founded to enhance safety support services. They control suppliers, guarantee uniformity across the country, advertise services, address issues, and pinpoint opportunities for development.
To provide feedback or make an application for Provider Support, please visit the NDIS Commission website or give them a call at 1800 035 544.
